Frequently Asked Questions
Everything you need to know about your next mechanical keyboard.
Which Keychron keyboards are compatible with macOS?
All Keychron keyboards are designed with a unique Mac layout and include Mac-specific multimedia keys. They also come with extra keycaps for Windows, allowing you to switch between operating systems using a physical toggle on the device.
What is the difference between Hot-swappable and Non-Hot-swappable versions?
Hot-swappable versions allow you to change switches without soldering, making it easy to customize your typing experience. Non-hot-swappable versions have the switches soldered to the PCB and cannot be replaced manually.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days. Please note that customers are responsible for any customs duties or taxes imposed by their local authorities.
What is your return policy?
We offer a 7-day return policy for products in their original packaging and condition. If the product is defective, please contact our support team within 7 days of delivery to initiate a replacement or refund.
Can I use Keychron keyboards wired and wirelessly?
Yes, most of our models feature dual-mode connectivity. You can connect via Broadcom Bluetooth 5.1 for wireless convenience or use the included USB Type-C cable for a stable wired connection.
Are Keychron keyboards compatible with third-party keycaps?
Yes, our keyboards use standard MX-style stems, which are compatible with the vast majority of third-party keycap sets available on the market.